Ordering & Shipping Information
THINGS YOU NEED TO KNOW BEFORE ORDERING
First and foremost, you must create an account with us to use the shopping cart system. The benefits to you are that you only have to enter your contact and shipping information once, you have a listing of all your orders, and you may select whether to subscribe to our e-mail communciations/newsletter. The benefits to us are we have all your contact information in one place, it's secure, and we can easily communicate via e-mail as your order progresses to completion. Please remember to sign in to your account before attempting to place an order.
Most of our products are manufactured per order within our facilities in Morrisville, Pennsylvania, USA. We typically have quantities of best selling items in stock. Once received, your order will be shipped within 3 to 7 business days.
Our products are intended to be used by adult hobbyists and are not toys and should not be used or handled by children under 14 years of age without adult supervision. Some products sold by Ralph Ratcliffe Models are small and may become choking hazards in the hands of small children.
SHIPPING & HANDLING
Our flat rate shipping charges are very reasonable; $6.00 for shipment within the United States and $15.00 for shipments outside the United States via surface delivery. We ship via US Postal Service exclusively. If you wish to use expedited delivery, contact us for an estimate.
We must collect Pennsylvania State Sales Tax for any shipment to a Pennsylvania address (or any order picked up at our plant). Our shopping cart automatically adds 6.00% sales tax to your order if this applies to you.
We accept the following forms of payment:
- Cashier's Checks, Certified Checks and Money Orders - Your order is shipped promptly!
- Personal Checks - We accept them! Checks over $50 may cause your order to be held subject to the check clearing rules of our bank. Returned checks will be charged a $35 fee.
- We do not ship COD.
- Foreign & Canadian orders must be paid for in US Funds. Visa or MasterCard works well.
Returns will be accepted within 30 days of shipment with correct RMA documentation. The item(s) must be returned. If the return is our fault (i.e. shipping damage or error), we will bear the cost of refund or replacement (your choice). If the return is your fault (i.e. you ordered the wrong item), your money will be refunded less shipping charges. If you wish to exchange items, you will be charged for the shipping fee on those items plus or minus the difference in cost of the items exchanged. Use our Returns page to communicate your request and receive your RMA number and return documentation.
Should you have any questions or need further information about any of our products, feel free to contact us. You contact us in writing by mailing a note to Ralph Ratcliffe Models, 258 Osborne Ave, Morrisville, PA 19067.
DOWNLOAD ORDER FORM FOR MAILING
If you prefer to mail us your order you may download an order form in Adobe Acrobat format, fill it out, and mail it to us. You must have Adobe Acrobat Reader installed on your computer. Adobe Acrobat Reader is available free of charge; you may download Adobe Acrobat Reader here.
Download Order Form